Program Manager - Delta-T Group is seeking a forward-thinking, results-driven Program Manager to join our team.

WHAT YOU WILL DO
The Program Manager is responsible for overseeing the daily operations of the assigned center(s), supervising BCBAs, R/BTs, and ensuring the efficient delivery of high-quality ABA therapy services. The Program Manager is responsible for implementing best practices and processes across the program. The specific duties include overseeing all scheduling, formulating strategy, improving performance metrics, maintaining center organization and ensuring safety and compliance of your location.

Key responsibilities include Supervising assigned staff by providing leadership to maximize efficiency:
• Direct and support personnel activities (hire, train, appraise, motivate, discipline, address complaints, resolve problems, manage schedules, etc.)
• Educate staff on company processes and policies
• Evaluate staff effectiveness/efficiency and implement necessary changes to meet success metrics
• Conduct personnel feedback loops
• Promote company culture that encourages meeting performance while maintaining morale

Create, maintain, and problem-solve all schedules for clients and behavior therapists to maximize client access and authorized service delivery; review weekly schedules for BCBA’s to ensure meeting required supervision metrics

Deliver excellent customer service by creating rapport and relationships with employees, families, and clients


WHAT YOU WILL NEED TO BE SUCCESSFUL
" Communication.
" Management.
" Leadership.
" Planning/coordinating.
" Customer service.
" Operations.
" Problem solving and a desire to work hard

REQUIREMENTS
Bachelor's degree in healthcare, business administration, or a related field

• 3+ years of progressive leadership experience in a healthcare facility/clinic setting
• Strong knowledge of ABA therapy and medical terminology
• Excellent verbal and written communication skills
• Proficient in computer systems, including client/medical databases and scheduling software
• Strong organizational and time management skills
• Ability to work effectively in a fastpaced environment and handle multiple priorities
• High Emotional Intelligence
• Complete BT Training Program, as required

COMPENSATION
Excellent base pay depending on experience

COMPANY BENEFITS

• Paid Holidays with additional floating holidays
• Birthday is a paid holiday
• PTO and Sick time
• 401K & Life Insurance
• Medical, Dental, Vision
• Voluntary Short & LongTerm Disability

COMPANY OVERVIEW
Delta-T Group's has been in business for over 38 years. Its mission is to provide cost-effective, reliable referrals, and innovative referral solutions, for the social services, behavioral health, allied health and special education fields, for the betterment of independent behavioral health professionals seeking new opportunities and those needing care and support.

Delta-T Group is an EEO Employer